One partner, responsible for everything IT.

Standard support runs 8am–8pm, seven days a week, which covers the vast majority of what comes up. For anything urgent outside that window, there's a dedicated emergency line.

One in-house hire covers one skill set, one set of vacation days, and one point of failure. Business Pro gets you certified coverage across networking, cloud, and security for less than most single IT salaries, without the hiring, training, or turnover risk.

We can't co-manage your systems alongside another MSP, that split creates gaps in your security posture. We're happy to work alongside in-house IT staff, we just won't share the account with a second outside provider.

Business Pro is a one-year commitment, billed monthly or upfront. There's no blanket onboarding fee, but most setups need cleanup work of some fashion before we can support it, that's a separate project, quoted and paid upfront.

Onboarding is a real multi-week investment from our team to give our newest partner the best experience we can. We work through a multi-page checklist to inventory and lock down every device and account before anything goes live.

Yes, daily backups with 30-day retention are included on every device, standard. Premium RTO and RPO offerings are available. Ask about it during your discovery call.

Yes. HIPAA-aligned safeguards, a signed BAA, and PCI DSS readiness can all be scoped into a Business Pro relationship. They're not part of the standard retainer, since the extra safeguards, documentation, and ongoing review involved are real additional work, so we price them separately once we understand your environment.

It's what funds the operational side of the partnership, helpdesk, network operations, security operations, and account management, independent of how many people or devices you have.

A covered user is anyone who uses a company-managed workstation and receives full helpdesk support from our team.

Yes. Monitored devices get firmware updates and alerting but no helpdesk support. Think switches, routers, firewalls, SD-WAN appliances, shared workstations, kiosks, or anything else that isn't tied to a single designated employee but still needs to stay patched and watched.

Any server provisioned specifically for your business, on-prem or cloud-hosted, you can see every one listed in our Customer Portal. If your website simply runs on Triumphant's shared hosting, it's not billed as a server.

Every Dedicated Server gets the same remote monitoring, patching, security, and troubleshooting. On-prem hardware also needs quarterly physical maintenance, dust, cabling, and component checks, to catch physical issues before they become service-affecting. That's billed separately at $50/mo per server.