Privacy Policy

Last updated: August 13, 2026

Triumphant Technology Group, LLC
Effective Date: August 13, 2026

Triumphant Technology Group, LLC ("Triumphant," "we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, both as a visitor to our website (triumphanttechgroup.com) and as a client receiving managed IT services from us. This Policy is separate from, and does not modify, our Terms of Service or any Master Service Agreement.

1. Information We Collect

1.1 Information You Provide to Us

  • Contact details submitted through our website contact form (name, email, inquiry type, message)
  • Information provided when booking a consultation call
  • Business and billing information provided when you become a client (company name, contact name, email, phone, billing address)

1.2 Information Collected Through Service Delivery

As part of delivering managed IT services, we may access or collect:

  • Network, device, and system configuration data (via remote monitoring and management tools)
  • Log and diagnostic data related to systems we monitor or support
  • Login credentials or access tokens necessary to administer Client systems (e.g., Microsoft 365 admin access)
  • Support ticket contents, including any information Client shares with us to resolve an issue

1.3 Information Collected Automatically

When you visit our website, we (or our hosting/analytics providers) may automatically collect standard technical information such as IP address, browser type, device type, pages visited, and referring URLs, typically through cookies or similar technologies.

2. How We Use Information

We use the information described above to:

  • Deliver, maintain, and support the managed IT services you've engaged us for
  • Respond to inquiries and schedule consultations
  • Send invoices and manage billing
  • Monitor systems for security threats and troubleshoot issues
  • Improve our website and services
  • Comply with legal obligations

We do not sell personal information to third parties.

3. How We Share Information

We may share information with:

  • Service providers and subprocessors we rely on to deliver services, such as RMM/monitoring platforms, Microsoft 365, cloud infrastructure providers (e.g., AWS), ticketing/helpdesk software, and payment processors
  • Professional advisors (e.g., accountants, attorneys, insurers) as reasonably necessary
  • Law enforcement or regulators where required by law, subpoena, or legal process
  • A successor entity in the event of a merger, acquisition, or sale of business assets

Any third party we share Client data with is expected to maintain reasonable safeguards appropriate to the sensitivity of that data.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information we access or store, including access controls, encryption where appropriate, and monitoring of systems we manage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information for as long as reasonably necessary to provide services, satisfy legal or contractual obligations, resolve disputes, and enforce our agreements. Client system access and credentials are typically revoked or reset at the conclusion of an engagement, per the offboarding terms in the applicable MSA.

6. Your Choices and Rights

  • You may request access to, correction of, or deletion of personal information we hold about you, subject to our legal and contractual obligations to retain certain records.
  • You may opt out of non-essential marketing communications at any time by contacting us or using the unsubscribe mechanism provided.
  • Depending on your location, you may have additional rights under applicable state or federal privacy law. To exercise any rights, contact us using the information in Section 10.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to support basic functionality and understand site usage. You can control cookies through your browser settings; disabling cookies may affect certain website features.

8. Children's Privacy

Our website and services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, contact us at:

Triumphant Technology Group, LLC
Cartersville, Georgia
Phone: +1 (404) 387-0435
Email: [email protected]
Website: triumphanttechgroup.com