Tier 01 // SmartStart

The IT department you don't need to hire yet.

$199/mo gets you a professional website, Microsoft 365, and real IT support for up to 3 users — without the complexity or the enterprise price tag.

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What's in the box

Everything a small business needs. Nothing it doesn't.

A website (yes, an actual one)

A custom static site built around your business — your branding, your content — on shared hosting we manage, with domain registration and SSL included.

Microsoft 365, set up right

Business Standard for up to 3 users — professional email, Teams, and the full desktop Office apps from day one.

Patching while you sleep

RMM on up to 3 devices for automated patching and security updates, plus remote access when we need to fix something. Not active surveillance — nobody's watching a dashboard for fun.

5 support tickets a month, included

5 tickets a month, remote-only, during business hours, at no extra charge. Go over? Additional tickets bill at our standard rate.

The whole plan

One price. No surprise line items.

$199/mo

Month-to-month — no long-term contract

$800 setup fee due at signup — covers your website design & build.

  • Custom static website + shared hosting + domain + SSL
  • Microsoft 365 Business Standard for up to 3 users
  • RMM on up to 3 devices: automated patching & security updates, remote troubleshooting access (no active surveillance)
  • 5 included support tickets/month, remote-only (business hours) — additional tickets billed at our standard rate
  • Seamless upgrade path to Business Pro

Fine print, without the fine print

Common questions

What kind of website do I get?+

A custom static site built around your business — your branding, your content. It's built and maintained on shared hosting infrastructure that we manage, along with domain registration and SSL. It's professional, fast, and fully managed by us.

Can I add more than 3 users or devices?+

SmartStart is capped at 3 users and 3 devices. If you're growing past that, it's a sign you're ready for Business Pro — which scales as you grow, with no hard ceiling.

Is there a setup fee or cancellation fee?+

There's an $800 one-time setup fee due at signup, which covers the design and build of your website. Beyond that, SmartStart is billed month-to-month with no annual contract and no cancellation fee — leave whenever you want.

How many support tickets are included?+

SmartStart includes 5 support tickets per month at no extra charge. Additional tickets beyond that are billed at our standard support rate. If you're consistently going over the cap, it's usually a sign you've outgrown SmartStart; Business Pro adds priority support with a higher ticket allowance.

Is support available in person, or only remotely?+

SmartStart support is remote-only, available during business hours. We troubleshoot and resolve issues over remote access, phone, and email — there's no on-site visit included in this plan.

Does the RMM monitoring include active surveillance of my systems?+

No. The RMM included in SmartStart is not actively monitored or watched in real time. It handles automated patching and security updates on your devices, and gives us remote access for troubleshooting when you submit a ticket. Business Pro is the tier that includes real-time alerting and active monitoring.

// Next step

Ready to get started?

15 minutes. We'll review your setup, answer your questions, and show exactly how SmartStart fits your business.

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