Tier 03 // Enterprise
Custom-scoped support for teams where downtime isn't just annoying, it's expensive. Compliance, 24/7 coverage, and a dedicated human who already knows your environment.
Book a Strategy CallWhat Enterprise delivers
True round-the-clock coverage with rapid response for critical issues, and no after-hours surprises.
Single point of contact who knows your business inside-out, provides strategic guidance, and coordinates all support.
Enterprise-grade threat detection, endpoint protection, regular penetration testing, and support for HIPAA, PCI-DSS, or other frameworks as needed.
Server management, redundant backups, disaster recovery planning, and cloud/hybrid optimizations tailored to your scale.
API connections, workflow automation, third-party tool integrations, and bespoke scripting to fit your exact operations.
Pre-negotiated vendor pricing, priority procurement, device imaging/deployment, and full hardware lifecycle management.
On pricing
Enterprise is for businesses that demand the highest level of reliability, security, and customization — sensitive data, regulatory requirements, complex integrations, or mission-critical uptime. Pricing is fully custom and scoped to what you actually run, not a generic headcount formula.
Multiple locations, hybrid infrastructure, or environments that need hands-on customization beyond standard tooling.
Healthcare, finance, legal, or any business with compliance requirements.
Businesses where downtime costs thousands, uptime SLAs matter, or security is non-negotiable.
Before the discovery call
Pricing is built around your specific environment — number of devices and servers, compliance requirements, infrastructure complexity, and support expectations. We scope everything on the discovery call and deliver a precise proposal. No guesswork, no generic tiers.
It depends on the complexity of your environment, but most Enterprise onboarding is completed within 2–4 weeks. We work around your schedule to minimize disruption.
Yes, and it's designed to be seamless. Your existing monitoring agents and configurations carry over. We layer on the additional coverage and tooling without starting from scratch.
We have experience with HIPAA, PCI-DSS, and SOC 2 adjacent requirements. If your business operates under a specific framework, bring it up on the discovery call and we'll confirm fit before any commitment.
Yes. Response and resolution SLAs are defined in your contract and vary based on issue severity. We'll walk through specifics during the scoping process.
Don't need the custom scoping?
If you don't need compliance certifications, 24/7 on-call coverage, or a dedicated account manager, Business Pro may be the right fit — transparent per-user pricing, proactive monitoring, and priority support, regardless of how many people are on your team.
See what Business Pro includes// Next step
Schedule a 30-minute strategy call. We'll review your current IT, understand your risks and goals, and deliver a custom proposal. No pressure, no obligation.
Book a Strategy Call